Speak Up! Our Code shows what we stand for and how we behave. We encourage you to let us know if you think it is being breached. AkzoNobel has defined a set of Core Principles by which it conducts its business. These Core Principles underpin our culture of Safety, Integrity and Sustainability. Our Code of Conduct and Business Partner Code of Conduct define and explain these Core Principles and how they apply in daily practice to our employees and business partners.How to raise a concernOpenness and honesty is something we value highly at AkzoNobel. We foster an open dialogue with our employees, customers, business partners, contractors, investors and other stakeholders. If you feel that our Code is being breached we encourage you to let us know. You can raise your concern by talking to the AkzoNobel employee or business partner that you believe is violating our code, by informing management or by using our grievance mechanism, SpeakUp!You can use SpeakUp! in three different ways:Call the SpeakUp! helplineUse the SpeakUp! websiteSend a report to SpeakUp! by email or postTo find more information on how you can file a SpeakUp! report, visit our Code of Conduct webpage or our externally operated SpeakUp! website. Applying certain key principles, SpeakUp! is designed to provide you comfort in raising your concern. There shall be no repercussions against anyone for raising their concern in good faith, even if the allegations turn out to be unfounded. Your report will be treated confidentially and only be shared with those who have a need to know. You can file a report anonymously if you want to, although we encourage you to disclose your identity to facilitate the investigation and communication.If you deliberately make a false accusation or abuse the SpeakUp! reporting process in any way, this will be viewed as a violation of our Code.What type of concerns can be raised You can raise concerns regarding past, present or future issues relating to (potential) Code of Conduct violations. Here are some examples:Bribery and corruption, facilitation payments, gifts and entertainment that don't meet our guidelinesInadequate auditing and accountingViolations of competition law or trade controls and sanctionsEnvironmental, health and people, product and process safety violations and issuesUnauthorised disclosure of confidential informationConflicts of interestInsider tradingMisuse of company resourcesFraud Discrimination and harassmentBreaches of human rightsRetaliationSpeakUp! is not intended for concerns about the performance of products and services. There are separate complaints and customer service procedures for that, which you may find on the web page of the relevant product or service. It is also not intended for incident reporting, such as safety, medical or travel incidents.Reporting statistics 20102011201220132014Number of complaints reported260245295151170Health & safety221842815Business integrity1221121528290Treatment of employees1131121016165Other33---Number of dismissals118991314346In 2014, a total of 170 alleged violations of the Code of Conduct were reported, both through SpeakUp! and other channels (such as through management or internal audits). Eleven were managed by the Compliance Committee as they met defined criteria. Company-wide, 46 employees were dismissed on grounds related to breaches of the Code of Conduct. Other sanctions and remedial actions in (partially) substantiated matters included: review of procedures/controls (12), coaching/training (8), warnings (6), probation (2), and other disciplinary actions (1).