Vacancy

Technical Coordinator, Film Coatings,
Full-time

United States, Michigan

Business unit: Speciality Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

This position could be based in other U.S. locations.
We are looking for a Technical Service Specialist (Coordinator) that will contribute to the execution of the sales and profitability targets established by the business within the North America region by proactive and professional delivery of high quality technical support to internal and external customers.
 
Responsibilities include:
- Regularly monitor and communicate to the field force the latest news regarding technical bulletins and developments, including standards and best practices.
- Resolve complaints for customers in regards to our products 
- Regularly monitor and analyze CRM and manage regular updates on visits, products, equipment, training, approvals, opportunities, threats and complaints handling.
- Communicate updated technical data to appropriate channels.
- Manage demonstrations of product and transfers the knowledge on processes as well as on technical problem solving to the customers.
- Coordinate and supervise the product test market evaluation.
- Coordinate and monitor the implementation of new products / technologies, color, services and processes within sales.
- Monitor and report on the changes in the legislation influencing the business.
- Communicate the analyses of and provide information to the field and central management on products and systems.
- Support the functioning and monitor the condition of the training center ensuring compliance with stated guide from Regional Technical Service Manager.
- Support implementation of SMU solutions within the area of services.
- Cooperate with Key Account Managers and Business Consultants on technical projects and activities.
- Work together with Technical Specialist on product analysis.
- Collect, filter and prioritize product-related issues and needs occurring in the region with feedback of complaints handling.
- Become familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.

Candidates must have films industry experience.

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

150009OL

Continent

North America

Country

United States

State/Region/Province

Michigan

Business unit

Speciality Coatings

Job family

Sales_Tech_Serv

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

- Bachelors degree in chemistry, plastics or any other related field.
- Minimum of 5 years of technical and application experience in the decorative film coatings industry.
- Experience in thermoforming and plastic injection molding is a plus.
- Strong analytical problem solving skills.
- Excellent interpersonal skills
- Excellent communication skills (written and verbal).
- The ability to interface with customers and all levels within the organizational structure.
- The ability to travel up to 50% in North America

 
Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.

Minorities/Females/Disabled/Veterans (M/F/D/V).
*LI-EP

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