HR Generalist,

China, Shanghai, Shanghai

Business unit: Corporate Human Resources

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


- Answer and resolve national wide HR requests through channels of hotline / public email and case management systems to achieve SLA’s & quality standards

- Diagnose and resolve front line calls and e-mails, re-direct complex cases/issues to HRS backup support team or CoE/HRBP as appropriate according to OneHR operating processes and communicate effectively with employees, managers

- Take on front-line questions/queries, register & administer client cases via case management system, evaluate monthly cases report and identify gaps/issues to support HR SSC deliver optimal services to the business against agreed KPIs

- Interpret and apply cross-BU/SMU HR policy and procedures to advice managers and employees on basic HR queries, Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.

- Contribute to knowledge transfer & best practice sharing within and outside the front office and keep the HRS knowledge management system up-to-date.

- Participate in various HR projects and execute assigned project activities

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number










Business unit

Corporate Human Resources

Job family

Human Resources

Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- HR major or mgt related, with college degree or above.

- 3-5 years relevant HR working experience in big multinational company or SSC call center experience is preferable

- CET 4 and above, fluently verbal English, and good business English writing. Standard mandarin degree is preferred

- Good Knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others.

- Solid HR Generalist background, f amiliar with national & local labour related laws & explanations;

- Good listening & communication skills, good interpersonal skills including conflict resolution,

- Flexible/adaptable approach, strong customer oriented service attitude, attention to details and good follow up

- Strong analytical skills - ability to define problems, collect data and draw valid conclusion

- Ability to handle multi-tasks, work effectively & remain calm under pressure

- Self-motivated, high sense of accountability, good team player and discipline