Vacancy

Customer Service Leader -VR,
Full-time

China, Shanghai, Shanghai

Business unit: Vehicle Refinishes

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

• Receive and accountable for end-to-end management of customer orders :
1)Order taking (from phone, faxes, sales) and processing including order entry to SAP, credit and pricing tracking, shortage tracking etc.
2)Coordinating availability to promise date with other concerned department(s), individual(s), e.g. planning, technical

• Perform periodic data analysis

Interactive with customers and sales to provide order data.( open order list, pending order……….)

Maintain the SAP order related data..

• Drive the Standard Process and Coach CS team.

• Other task assigned by Line Manager.

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

1600068W

Continent

Asia

Country

China

State/Region/Province

Shanghai

Site

Shanghai

Business unit

Vehicle Refinishes

Sub business unit

Vehicle Refinishes_North Asia

Job family

Sales_Cust_Serv

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

- Bachelar degree
- Good communication skills, influencing skills, people skills and desktop skills are key requirements.
- Positive work attitude, can balance work and life.
- 5+years working experience. 0-2 years team management experience
- Can work under pressure.

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