Vacancy

People Services Manager East Asia, Middle East, In,
Full-time

India, Haryana, Gurgaon

Business unit: Global Business Services

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

To support our company vision of leading performance in all the markets in which we operate, we must continue to grow and innovate as an organization and create a culture of operational excellence and continuous improvement.  To this end we are establishing regional CoE organizations that cover the top nine countries as well as the Rest of the World countries. We are also transferring some of our Center of Expertise (CoE) support processes to Global Business Services (GBS) on January 1, 2017.
 
This new position will located in Gurgaon (India) and be responsible for the new East Asia, Middle East, India region
 
At the end, this position will cover 7 700 FTEs across the following Regions
- South East Asia ( Indonesia & Sri Lanka, Vietnam, Thailand, Malaysia, Philippines, Singapore, Australia, Pacific cluster)
- India Middle East & Africa (India & Pakistan, Middle East cluster, Egypt, Morocco & Tunisia, South Africa)
 
Responsibilities will expand gradually to the whole region.
 
 
Purpose/Key Objectives of the Job
- Manages and develops a high performing and highly capable  People Services (PS) team across region  - 10%
- Delivers operational execution in line with agreed delivery framework (SLA, KPIs,  process models, systems etc. set by Global Process Owners - GPO) – 40%
- Drives deployment and extension of processes, standards and delivery capabilities across the region -20%
- Co-sets regional PS strategies together with GPOs. Regional  GBS head, CoE/HRBP and business  stakeholders -5%
- Drives continuous improvements across in-scope processes & services 10%
- Builds and actively manages stakeholder network to analyze business requirements and align and report  on service performance -15%

Responsibilities:
- Manages and develops a high performing and highly capable  People Services team across region
- Delivers operational execution in line with agreed delivery framework (SLA, KPIs,  process models, systems etc. set by GPOs)
- Drives deployment and extension of processes, standards and delivery capabilities across the region
- Co-sets regional PS strategies together with GPOs. Regional  GBS head, CoE/HRBP and business  stakeholders
- Drives continuous improvements across in-scope processes & services
- Builds and actively manages stakeholder network to analyze business requirements and align and report  on service performance
- Manages regional PS  budget
- Member of Regional GBS Leadership Team
- Works together with People Services GPO and COE Talent Resourcing (TR) GPO to drive best possible solutions and services in region
 
Talent Resourcing
- Accountable for an efficient, compliant and effective execution from sourcing to job-offer acceptance for G – MM level recruitment
- Accountable for region strategy regarding: - employer brand recognition
- use of social media to approach and attract talent.
- channels and referrals
- external labor market intelligence
- selection and managing of  regional vendors


HR Services
- Accountable for an efficient, compliant and effective execution from job offer acceptance to off-boarding of employees (H2R) : Payroll, Benefits Admin, Personal Data Admin, Staff & Career Movements, OM, Leave and Absence Mgt., Time Data Quality, Archiving Reporting, Payroll Cost allocation, Local System and Vendor Management 
- Accountable  for best possible customer Service Experience via Digital (Portal/MSS/ES/ServiceNow) and Contact Center (email &  phone support)

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

160006HP

Continent

Asia

Country

India

State/Region/Province

Haryana

Site

Gurgaon

Business unit

Global Business Services

Job family

Human Resources

Hierarchy level

Management

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

Job Requirements
 
Key competencies:  
- People Management (with virtual teams )
- Content Knowledge
- Service Orientation
- Operational Management
- Stakeholder management
- Change and Project management
- Business Acumen

- Bachelors/Masters degree, (or equivalent) ideally in Management, Business Administration,  Psychology or HR
- Min. 10 years of relevant work experience in HRSSC environment and at least 5 years in a Recruitment and or HR OPS leadership role
- Fluent in English
- Experience with Continuous improvement methodologies like Lean, Six Sigma, Kaizen
- Preferable have experience in recruiting and/or HR Ops in more than one country and in a matrix and service driven environment.
- Proven experience of managing and delivering HR projects.
- Proven people management experience and capability to effectively  lead a remote team
- Experience in working with and improving systems.
- Experience in building, managing and engaging talent pipelines
- Proven track record in identifying, selecting and commercially negotiating with external partners.
- Have ambition, drive and the capability to grow to a next level

*LIRSH

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