Technical Service Representative,

United States, Ohio

Business unit: Wood Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


AkzoNobel is a leading global paints and coatings’ company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well-known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 50,000 people around the world are committed to delivering leading products and technologies to meet the growing demands of our fast-changing world.
Purpose/Key Objective

Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products and/or services, complaints (including returns), shortages and adjustments, expediting, and requests for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met. Coordinate activities with internal company departments, vendors and common carriers. Provide necessary follow up and initiate correspondence. May process customer orders and issue credits. Access, update and maintain customer computer file or manual record keeping systems for individual accounts. Prepare quotations for standard products or services.

Functional Responsibilities
- Sales

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty safely, satisfactorily, and in a timely manner.
- Must follow all established safety rules and procedures
- Must follow and adhere to company’s Code of Conduct
- Formulation of special colors and minor modifications to improve application of curing; preparation of test panels.
- Evaluation of customer’s procedures and finished product.
- Test runs & compliant resolution
- Creates/demonstrates the ability to solve problems
- Establishes a positive relationship with customers
- Reviews and discusses activities with sales manager
- Reports problems to customer and offers corrective action
- Monitor finishing lines for adherence to established process controls
- Check incoming materials and/or pre-ships for color and quality
- Assist in training of finish room personnel
- Attend all meetings pertaining to finishing
- Maintain materials and assist in ordering
- Keep daily records of any variations on finish lines out of the ordinary
- Problem solving of recurring problems in finish
- Keep plant personnel informed on finish changes, technical info. and proper handling of materials
- Dispose or work-off expired materials
- Maintain master color panels and quality control on materials
- Look for ways to improve the efficiency of the process

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States



Business unit

Wood Coatings

Sub business unit

Wood Coatings_North America

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

Education and/or Experience
- Two to four year degree in related field preferred or 2-5 years experience in wood coatings or furniture/building products manufacturing.


As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer – Minorities/Females/Disabled/Veterans (M/F/D/V).