Customer Service Representative,

Sweden, Västra Götaland, Stenungsund

Business unit: Surface Chemistry

About AkzoNobel

AkzoNobel är ett världsledande färgföretag och en ledande producent av specialkemikalier, bygglim och limsystem. Vi har ledande marknadspositioner och starka varumärken i länder över hela världen. Vi arbetar inom flera viktiga marknadssegment – från bygg- och infrastruktur till transport, industri- samt konsumtionsvaror. Vi är också ledande inom hållbar utveckling och rankas som nummer ett på Dow Jones Sustainability Index. Rent praktiskt innebär det att våra hållbara lösningar dagligen präglar ditt, din familjs och dina vänners liv. Våra produkter gör det möjligt för er att göra det ni behöver.


Surface Chemistry a business unit of AkzoNobel, operates in 50 countries, employing over 1500 people. Based in Chicago, IL, United States with regional marketing centers in Bridgewater, NJ, United States, Singapore and Stenungsund, Sweden, we are leading supplier of specialty surfactants and synthetic and bio-polymers additives. We service a wide range of industries including agro, asphalt, cleaning, fabric care, mining, personal care and petroleum.
We have an immediate opening for an individual who can fulfil the following role as Customer Service Representative (CSR) for Surface Chemistry EMEIA in Stenungsund.
As a CSR in the South Team you will be a link between the customers world-wide and Surface Chemistry’s supply chain processes regarding sales order fulfilment.
Main tasks and responsibilities:
- Review customer enquiry/request before making Sales Quotation or Sales Order.
- Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up.
- Ensure that customers’ orders are entered accurately and on time.
- Check stock availability.
- Acquire the role of information source for both internal and external customers.
- Be responsible for returns handling and complaints.
- Take initiative to contact customers and sales when order fulfilment problems occur.

Vacancy data


Job characteristics

Closing date

September 30, 2016

Vacancy number







Västra Götaland



Business unit

Surface Chemistry

Sub business unit

Supply Chain and Procurement

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- Academic degree in Economy or Logistics or corresponding experience/competence.
- Working experience from customer service.
- Knowledge of SAP and especially the OTC flow.
- Ability to work under pressure and prioritize in order to be effective.
- Excellent customer service sense.
- High social competence and ability to build long term relationship.
- Experience from working in a global environment.
- Good knowledge in English and Swedish, additional language skills are considered a merit.
- Skills in MS Office package.
To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive and result oriented.
Additional information
We do not accept applications via e-mail.
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.
For information about the position please contact   Julia Marley, Customer Service Team Leader +4630385846
For information about the recruitment process please contact Hugo Jobring, Talent Resourcing partner, phone: +46709577361
For union related questions, please contact:
Anette Elmeflo, Unionen, phone +46 303 850 000.
We value entrepreneurial spirit, personal integrity and social responsibility in our co-workers. In AkzoNobel we recruit and promote our employees on a non-discriminatory, objective basis and strive for a diverse work force.
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.