Technical Service Representative,

United States, Michigan, Troy

Business unit: Speciality Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


About the Company:
AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well-known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 50,000 people around the world are committed to delivering leading products and technologies to meet the growing demands of our fast-changing world.
Provides technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.
Specific Tasks:
- Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Performs technical scans and audits at designated customers.
- Actively participates, together and as peer to allocated Sales
- Representative, in key phases of the sales process to prospects.
- Proactively prevents and solves problems of a technical nature occurring at existing customers.
- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
- Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
- Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
- Supports product development with prototype selection advice and test market execution.
- Maintains allocated technical company equipment in a safe and proper manner.
- Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
- Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
- Promotes the positive company image and develops long-term relations with customers.
- Advises to the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance.
- Become familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations. 

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States





Business unit

Speciality Coatings

Sub business unit

Speciality Coatings_North America

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- Bachelor degree in related field
- Minimum of 5 years experience in Automotive OEM market in a Technical job function with knowledge of coatings and application processes 
- Ability to travel over 25% of time and work a flexible work schedule including nights and weekends
- Strong interpersonal skills and ability to interface effectively with all levels internally and externally (business owners, purchasing personnel,engineering, product users, and internally at all levels).
- Solid oral and written communications skills
- Aptitude and desire to develop into Sales or Account Management roles preferred
- Strong project management skills

As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer – Minorities/Females/Disabled/Veterans (M/F/D/V).