Credit Collections Supervisor,

United States, Tennessee, Nashville

Business unit: Other Cross BA Support Global

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of our people around the world. We want to be the best – to use our leading market positions to deliver a leading performance – and for that, we need YOU! Find out how our values make AkzoNobel the employer of choice.
AkzoNobel Inc.–has an outstanding opportunity for a Credit Collections Supervisor. The Credit Collections Supervisor is responsible providing operational support to each Business Unit within region and act as focal point to BPO and AkzoNobel sales/finance/customer service teams. Manage and monitor customers to provide support and direction enabling revenue streams whilst reducing and controlling overdue debt.

Manage credit risk and exposure of defined area of responsibility (Business Units/Region/Portfolio). Ensure credit management processes are carried out within BAS to ensure compliance with in control.

Implement manage and improve business tools and processes to support current business demands and strategic direction.

This position is located in Nashville, TN.
Specific Tasks:
- Manage operational hand-over activities to BPO on a regular / daily basis

- Review and approve credit limit proposals made by BPO

- Manage the ANDM tool (D&B Decision Maker Tool for Credit Limits setting (user set up, issues, timely follow up) for multiple SMUs

- Approves payment plans in line with the BAS (where BPO is not authorized to approve)

- Run/Download DBAI report (report on changes in creditworthiness top accounts)

- Reviews available Credit worthiness information and takes actions based on alert type

- Provides input and advise to BPO on how to proceed internally /externally/other above defined thresholds

- Performs annual reviews of credit limits above defined thresholds

- Drive and contribute to continuous improvement

- Idea generator and implementation management at regional level

- Management of credit insurance policy for the respective Business Units / countries

- Approve A+ customers (customer not blocking for overdue invoices)

- Define with stakeholders working capital targets

- Liaise with BPO team leads on performance on KPI’s

- Monitors controls and reviews customer segmentation within threshold percentages

- Action In Control regarding CM element of BAS

- Focal point for SMU - business environment and escalation point

- Process and tools standardization across countries and Business Units

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States





Business unit

Other Cross BA Support Global

Sub business unit

OTGL Treasury, Corporate Fin, Insurance

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- Minimum of 5 years credit management level experience

- Bachelor’s degree, Master’s degree a plus

- Minimum English spoken and written, bilingual in other European Language a plus

- Demonstrate project management experience

- Experience working in matrix organization

- Working within global process/policy design

- Working within a multicultural environment

- Business to business operational credit experience

- Credit risk assessment experience

- Financial statement analysis experience

- Performance management experience

- Strong work-ethic and commitment to business principles

- Ability to set priorities and work independently and proactively

- Ability to multi-task, follow through on actions agreed and attention for details

Employment at AkzoNobel is contingent upon the successful completion of both a pre-employment background check and a drug screening. In some case, pre-employment physicals may also be required
All candidates hired must be able to provide proper documentation of their eligibility to work in the US.
AkzoNobel is an E-Verify Employer
AkzoNobel is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V)