Customer Service Representative,

Sweden, Värmland, Kristinehamn

Business unit: Wood Coatings

About AkzoNobel

AkzoNobel är ett världsledande färgföretag och en ledande producent av specialkemikalier, bygglim och limsystem. Vi har ledande marknadspositioner och starka varumärken i länder över hela världen. Vi arbetar inom flera viktiga marknadssegment – från bygg- och infrastruktur till transport, industri- samt konsumtionsvaror. Vi är också ledande inom hållbar utveckling och rankas som nummer ett på Dow Jones Sustainability Index. Rent praktiskt innebär det att våra hållbara lösningar dagligen präglar ditt, din familjs och dina vänners liv. Våra produkter gör det möjligt för er att göra det ni behöver.


AkzoNobel Adhesives AB in Kristinehamn is a leading provider of bonding solutions for the woodworking industry. We offer expert technical knowledge in the core areas of application in combination with a strong customer partnership model to create innovative and specific binding solutions to handle the most demanding bonding conditions.
We have an immediate opening for an individual who can fulfill the following role as Customer Service Representative (CSR) for Akzo Nobel Adhesives in Kristinehamn. The job is a permanent position.  
As a CSR    you will be a link between the external and ICD customers and Wood Coatings supply chain processes regarding sales order fulfillment.
Main tasks and responsibilities:
- Ensure that customers’ orders are entered accurately and on time.
- Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up.
- Check stock availability.
- Plan and make transportation reservations.
- Approve freight invoices
- Be responsible for return handling and register complaints.  
- Take initiative to contact customers and sales when order fulfillment problems occur.
- Updating prices

Vacancy data


Job characteristics

Closing date

December 14, 2016

Vacancy number










Business unit

Wood Coatings

Sub business unit

Wood Coatings_North America

Job family


Hierarchy level

Entry Level

Full time/part time


Contract type


Job requirements/Candidate profile

- Academic degree in Economy or Logistics or corresponding education/ experience/competence which the company considers equivalent.
- Excellent customer service sense
- Ability to work under pressure and prioritize in order to be effective.
- High social competence and ability to build long term relationship.
- Good knowledge in English and Swedish, additional language skills are considered a merit.
- Good computer skills
- Working experience from customer service.
- Knowledge of SAP and especially the Order to Cash flow.
- Experience from working in a global environment.
- Skills in MS Office package.
To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive and result oriented. 
What can AkzoNobel offer you?
If you share our values and ambitions, we can give you a career where your knowledge and ambitions will be recognized and rewarded. You will be working in an international environment with many possibilities to develop, both personally and professionally. You will be offered interesting and challenging projects that open your view and challenges your enterprise. You will be working with likeminded people that share your attitude and enthusiasm. By working for AkzoNobel you will also help us to achieve our ambition – to be the first choice by our customers, shareholders and employees, all over the world.

Additional information
This is a permanent position on a full time basis, reporting to the Manager Planning & Customer Service Manager. The position is based in Kristinehamn. Please apply via our online recruitment system. We do not accept applications via e-mail, these applications will be disregarded.
For additional information about the vacancy please contact Boel Klintberg, Manager Planning & Customer Service Manager +4655088803
For additional information about the recruitment process please contact Hugo Jobring, Jr Talent Resourcing Partner +46709577361
For unions related questions:
Unionen: Tomas Larsson +4655088788
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment
More about the business
At Akzo Nobel, we are 45,000 committed employees who together create conditions for god quality of life and an inspiring living. We are a leading global paints and coatings company and a major producer of specialty chemicals that provide businesses and consumers worldwide with both color and surface protection, as ingredients to essential everyday products. We are currently active in over 80 countries and our headquarters is located in Amsterdam, Netherlands. Our innovative products carry on a proud history and are created to make life easier for people in a rapidly changing world. Amongst our well-known brands, International and Eka , Cuprinol , Jozo and the North Sea. We are consistently ranked as a leader in sustainability in our industry and is driven by contributing to the prosperous cities and vibrant communities by creating a colorful and safe world where life becomes better
Do not forget to follow us on LinkedIn and  Facebook for regular updates of new exciting positions and stories about our achievements.
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.