Vacancy

Customer Service Representative,
Full-time

United States, Illinois, Waukegan

Business unit: Speciality Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

AkzoNobel Specialty Coatings –has an outstanding opportunity for a Customer Service Representative. The Customer Service Representative will supports and assure the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.


Specific Tasks:
- Manages order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships

- Supports the order-to-cash process with excellence in order processing

- Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer

- Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor

- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints

- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products)

- Makes proposals for improvements on work processes

- Completes registering / filing / archiving of customer service-related documentation

- Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization

- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

1600088P

Continent

North America

Country

United States

State/Region/Province

Illinois

Site

Waukegan

Business unit

Speciality Coatings

Sub business unit

Speciality Coatings_North America

Job family

Sales_Cust_Serv

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile


High School Diploma or equivalent
Associates Degree preferred
At least 3-5 years of customer service experience
Customer service experience in a non-call center environment
Account management experience
Ability to use proper grammar in written and verbal communication
Knowledge of Excel with the ability to do the following: copy and paste, build spreadsheets, and sort
Ability to multi-task and to handle and work on 6-7 orders at once
Ability to prioritize tasks
Strong usage of time management
Office attire is business casual- no jeans, no gym shoes, no shirts with writing or insignia
Ability to provide exceptional customer service
Ability to commute via email and telephone correspondence

 

 
 
 
 
 
 
 
 
 
 
 
 
 
Employment at AkzoNobel is contingent upon the successful completion of both a pre-employment background check and a drug screening. In some case, pre-employment physicals may also be required
All candidates hired must be able to provide proper documentation of their eligibility to work in the US.
AkzoNobel is an E-Verify Employer
AkzoNobel is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V)

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