Technical Service Representative - Canada,

United States

Business unit: Protective Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


This position will be based in Canada (the employee can work remotely in Canada).


Main purpose:


Provides customers technical services in coordination with marketing activities; assists customers in the application of company products.  Provide technical service support as required in the field.  Primary function is to support sales team and customers in safe and proper application of our products in accordance with specifications.

Specific tasks:

- Maintain records of the application of company products. This includes day to day climate, conditions as well as surface preparation information;
- Perform quality checks of surface preparation, and the application steps in the painting process;
- Reads gauges Advise customers as to what a painting job will require (i.e. equipment, climate conditions, required personal protective equipment, etc.). May occasionally demonstrate use of application equipment;
- When conditions are not within company specifications advises customer, applicator and immediate supervisor;
- Lifts 100 pounds;
- Assist customers, applicators in the proper application of coatings and paint systems in accordance with company specifications.

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States

Business unit

Protective Coatings

Sub business unit

Protective Coatings_North America

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

General requirements:
- High school graduate;
- 3-5 years basic industrial coatings experience;
- Proficient with Microsoft Office software;
- Excellent verbal and written communication skills;
- Nace Level 3 (asset);
- Ability to travel;
- Understands standard industry practices;
- Knows coating application, techniques and parameters. Ability to apply principles of observation, logical, or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form.  Deal with several abstract and concrete variables;
- After completing an initial medical review and a drug and alcohol screen, employees performing TSR tasks are subject to periodic medical exams to determine their fitness to work as a TSR.  Many customers also require TSRs to be tested for drugs on a random basis if TSRs visit or perform work on their sites.
Additional requirements
- College degree preferred;
- Experience in heavy duty industrial coatings;
- Familiarity with heavy industrial job sites;
- Read:  Ability to read newspapers, periodicals, journals, manuals, dictionaries, thesauruses, encyclopedias, safety rules;
- Write:  Ability to prepare business letters, expositions, summaries, and reports, using prescribed format.  Must be able to prepare technical reports and maintain proper diaries as well as be able to document time and motion;
- Speak:  Ability to participate in group discussions and debates; to speak extemporaneously on a variety of subjects.  Ability to speak coherently, accurately, and precisely;
- Hear: Ability to detect safety alarms and increase awareness in high risk areas;
- Computer literate;
- May have to work around water therefore must have the ability to swim.
Business Environment:  a. Economic and environmental aspects of the position including the nature of the technology or competition dealt with on a normal basis.  b. Significant or unique factors related to the evolution of this position.
- Must know environmental, health, and safety regulations and how to spot issues;
- Will be exposed and work around paint, noise, dust, odors and other jobsite elements;
- The worker is subject to both outside & inside environmental conditions;- Wet and/or Humid:  Wet, contact with water or other liquids.  Humid, atmospheric conditions with moisture content sufficiently high to cause marked bodily discomfort;
- Temperature:  From below freezing to 140° F;

- Employees may work in areas with the following hazards:- Conditions or situations in which there is danger to life, health, or bodily injury.  This category includes a variety of physical hazards, such as proximity to moving mechanical parts, electrical shock, working on scaffolding and high places, confined spaces, exposure to burns and radiant energy, and exposure to toxic chemical, radiological and biological agents;
- Conditions may necessitate wearing a respirator therefore must be able to pass the respirator fit and use test.

- Ascending, Descending and/or Balancing:  (ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms).  Balancing – maintaining body equilibrium to prevent falling when walking, standing, Crouching, or running on narrow, slippery, or erratically moving surfaces).
- Stooping, Kneeling, Crouching and/or Crawling:  (Stooping – bending body downward and forward by bending spine at waist).  (Kneeling – bending legs at knees to come to rest on knee or knees).  (Crouching – bending body downward and forward by bending legs and spine).  (Crawling – moving about on hands and knees or hands and feet).  May need to crawl into/out of confined spaces.
- Reaching, Handling, Fingering, and/or Feeling:  (Reaching – extending the hand(s) and arm(s) in any direction).  (Handling – seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved)).  (Fingering – picking, pinching, or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).  (Feeling – perceiving attributes of objects such as size, shape, temperature, or texture by means of receptors in skin, particularly those of finger tips).
- Seeing:  The ability to perceive the nature of objects by the eye.  The important aspects of vision are:
- Acuity, Far – clarity of vision at 20 feet or more.
- Acuity, Near – clarity of vision at 20 inches or less.
- Depth Perception – three-dimensional vision.  Ability to judge distance and space relationships so as to see objects where and as they actually are.
- Field of Vision – area that can be seen up and down or to right or left while eyes are fixed on a given point.
- Accommodation – adjustment of lens of eye to bring an object into sharp focus.  This item is especially important when doing near-point work at varying distances from eye.
- Color Vision – ability to identify and distinguish colors.