Technical Service Representative,

United States, Michigan, Troy

Business unit: Speciality Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


Provides technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.
Please note the following:  
* You will split your time between either Troy, MI or Waukegan, IL and customer locations, which means you must live within a 60 mile radius of either facility or be willing to relocate within 60 miles of either facility.
* You will be provided with a company car, computer and cell phone.
* This position requires 75% travel.

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States





Business unit

Speciality Coatings

Sub business unit

Speciality Coatings_North America

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
Performs technical scans and audits at designated customers.
Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
Proactively prevents and solves problems of a technical nature occurring at existing customers.
Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
Supports product development with prototype selection advice and test market execution.
Maintains allocated technical company equipment in a safe and proper manner.
Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
Promotes the positive company image and develops long-term relations with customers.
Advises to the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance.