Customer Service Operator,

Sweden, Västra Götaland, Bohus

Business unit: Pulp & Perform. Chemicals

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


AkzoNobel Pulp and Performance Chemicals is a leading supplier of technology for pulp bleaching, paper chemicals, silica sols and expandable microspheres. We offer innovative and sustainable products and technologies that are used by customers for a variety of industrial purposes. Our 2,400 employees are located in 32 countries. Pulp and Performance Chemicals is a business unit of AkzoNobel, the world's largest paints and Coatings Company and a major producer of specialty chemicals.
We have an immediate opening for an individual who can fulfill the following role as Customer Service Representative (CSR) for. The job is a temporary replacement between May 2017 and June 2018.
As a CSR you will be the link between the customers and supply chain processes regarding sales order fulfillment. The key objectives are to receive and enter customer orders into our ERP-system, book transports as well as having a proactive approach towards the customers.
  Main tasks and responsibilities:
- Review customer enquiry/request before making Sales Order.
- Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up.
- Ensure that customers’ orders are entered accurately and on time.
- Check stock availability.
- Acquire the role of information source for both internal and external customers.
- Take initiative to contact customers and sales when order fulfillment problems occur.
- Perform according to AkzoNobel and AkzoNobel PPC Code of Conduct including Authorization schedule for Operations.
- Ensure that customer complaints, deviations and improvements are entered accurate and on time in our system for improvements.

Vacancy data


Job characteristics

Closing date

April 28, 2017

Vacancy number







Västra Götaland



Business unit

Pulp & Perform. Chemicals

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- Academic degree in Economy or Logistics or corresponding education/ experience/competence.
- Ability to work under pressure and prioritize in order to be effective.
- Excellent customer service sense.
- High social competence and ability to build long term relationship.
- Fluent in English and Swedish, additional language skills are considered a merit.
- Strong communication skills, both oral and in writing.
- Good computer skills
- Knowledge about payment and INCO terms
- Working experience from customer service.
- Knowledge of SAP and especially the Order to Cash flow.
- Experience from working in a global environment.
- Skills in MS Office package.
To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive and result oriented.
What can AkzoNobel offer you?
If you share our values and ambitions, we can give you a career where your knowledge and ambitions will be recognized and rewarded. You will be working in an international environment with many possibilities to develop, both personally and professionally. You will be offered interesting and challenging projects that open your view and challenges your enterprise. You will be working with likeminded people that share your attitude and enthusiasm. By working for AkzoNobel you will also help us to achieve our ambition – to be the first choice by our customers, shareholders and employees, all over the world.
Click here to learn more about the essentials of our business.
Additional information
This is a temporary position on a full time basis, reporting to the Interim Sales Support Manager Colloidal Silica. The position is based in Bohus. Please apply via our online recruitment system. We do not accept applications via e-mail, these applications will be disregarded. This is an ongoing recruitment and the job may be filled before last application date.
For additional information about the vacancy please contact Lotta Sellén, Interim Sale Support Manager: +4631587314
For additional information about the recruitment process please contact Hugo Jobring, Talent Resourcing Partner +46709577361
For unions related questions:
Helene Rosenlund, Unionen, phone +46 31 587186.
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment
More about the business
At Akzo Nobel, we are 45,000 committed employees who together create conditions for god quality of life and an inspiring living . We are a leading global paints and coatings company and a major producer of specialty chemicals that provide businesses and consumers worldwide with both color and surface protection, as ingredients to essential everyday products. We are currently active in over 80 countries and our headquarters is located in Amsterdam, Netherlands. Our innovative products carry on a proud history and are created to make life easier for people in a rapidly changing world. Amongst our well-known brands, International and Eka , Cuprinol , Jozo and the North Sea. We are consistently ranked as a leader in sustainability in our industry and is driven by contributing to the prosperous cities and vibrant communities by creating a colorful and safe world where life becomes better

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We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.