Vacancy

Field Services Manager,
Full-time

United States, Ohio, Columbus

Business unit: Metal Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

The Field Services Manager (Southern Region) ( Texas to the west / Tennessee to the north ) is responsible for inspecting and managing the field complaint / claim process in the Southern Region.  The Southern Region is defined as mid Tennessee to Florida and East Coast to West Texas.  Selection and final inspection sites will be determined by the Field Services Team.  The Field Services team comprises of the following members:  Northern Region Sales Manager, Northern & Southern Field Services Managers, and Sales Coordinator.
 
The Field Services Manager communicates with customers and schedules site inspections associated with field failures (complaints / claims) submitted. 
 
Responsibilities
·         Requires a basic understanding of AkzoNobel’s coil and extrusion product portfolio.
·         Requires an understanding of AkzoNobel warranties and normal performance expectations of the various warranted building product systems.
·         Recognition of coil coater application process and problems associated with such.
·         General understanding of substrates and pretreatment interactions
·         Must be willing and able to interact with all three tiers of the North American pre-paint market.  (Substrate sources, coil coaters and fabricators)
 
Typical Duties 
 
Claims Resolution:
·         Process all field complaints and claims for warranted building products.
·         Communicates with fabricators, steel sources, coil coaters and building owners.
·         Coordinates and assists AkzoNobel commercial, technical and supply chain departments regarding investigations.
·         Conducts field building inspections: Southern Region.
·         Utilizes all available tools to determine validity, and as necessary, resolution and final deposition of a complaint/claim.
 
Repair Management:
·         In conjunction with Field Services team determine specific type of repair
·         Coordinates recommended repair to customers
·         In conjunction with Northern Field Services Manager: manages approved contractor base for timely claims resolution

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

170000SE

Continent

North America

Country

United States

State/Region/Province

Ohio

Site

Columbus

Business unit

Metal Coatings

Sub business unit

Metal Coatings_North America

Job family

Sales

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

Requirements
·         Must be willing to travel up to 70% of the time, Most travel is via car.
·         High School Diploma required; Bachelor’s Degree desired

As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.

Minorities/Females/Disabled/Veterans (M/F/D/V).

*LI-EP

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