Solution Architect CRM - IM,

Netherlands, Gelderland, Arnhem

Business unit: Finance Functions

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


Drive the success of important CRM solution architecture projects for a leading organization
AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. We are a leading global producer of paints, coatings and specialty chemicals, supplying essential ingredients, essential protection and essential color to industries and consumers worldwide.
Central to our success is an outstanding global IM function that incorporates a sophisticated CRM capability for Marketing & Sales (M&S). Within this context, your mission in this role is to maintain and update the M&S IT landscape overview, translating business requirements into shared M&S solutions architecture requirements. The M&S Domain is part of the Centre of Expertise for IT Capabilities.
As such, the role requires broad knowledge and experience of architecture, IT security, technology platforms and business domains. In particular it demands relevant experience in the functional domain M&S, and its sub-domains such as Manage Customer Service, Manage Sales Orders, Pricing, and Billing, Stores. The focus for this role will be on Microsoft Dynamics CRM and the integration to other systems, including ERP systems, Sharepoint and Exchange.
Is this a challenge that matches your profile as a skilled and analytical professional with a commitment to the highest standards across multiple domains? Can you balance the long- and short-term implications of individual decisions, maintaining a helicopter view while focusing on the detail? Are you able to solve problems using your knowledge, experience and analysis of the available information? Above all, can you rapidly incorporate the potential of new trends and technologies into our dynamic, multinational and multicultural business environment?

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number










Business unit

Finance Functions

Job family

Information Management

Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

If you offer all this and more we invite you to apply for the role of
Solution Architect CRM
The role and its responsibilities
Working from the AkzoNobel office in Arnhem, you perform a number of key tasks as you interact with a wide variety of internal and external stakeholders in order to optimize the M&S IT landscape.
These key tasks entail that you support Demand Management in writing project charters, then translating them into detailed application requirements that fit the M&S strategy. In doing so you ensure that solutions are compatible with the existing (technical) architecture, and compliant with strategy, policy, guidelines, budget, and operational supportability.
Further, you establish impact assessments and acquire a full understanding of M&S application data models, including Master Data Management (one single source of truth).
In addition you maintain the application repository and explain the impact of requested changes and new projects to M&S. You also play an active role in upcoming developments: Mobile technology integration, Social Media, Reporting, Big Data, and archiving.
All of this requires you to align with M&S vendors (like Microsoft), ensuring that applications are fit for purpose. Thus you remain neutral toward technology, vendor and product choices, prioritizing results over personal preferences.
At all times you support Continuous Improvement efforts and seek to build cross-functional working relationships with stakeholders on all levels.
As such, this is an exciting role for candidates with Business Change Management experience, along with knowledge and experience of best practice solutions in the shared solutions space and knowledge and experience with Microsoft Dynamics CRM. It also demands the communication skills necessary to influence a wide range of stakeholders regarding the role and relevance of Solution Architecture.
Candidate profile
To apply for this position you must possess the following attributes:
- Master/ Bachelor degree in business management, computer science, computer engineering, or a related field;
- Around 5-10 years of experience in the IT sector including 3-5 years in CRM;
- Knowledge of, and implementation experience with, Microsoft Dynamics CRM and O365 platform;
- Able to offer project support and assurance based on experience consulting or business roles;
- Able to perform business process modelling and application architecture design (logical and physical), frameworks (TOGAF), tools, technologies, methodologies;
- Strong communication skills including fluent written and spoken English.
Application details
For further information, please contact Jacquelien Huisman, Talent Resourcing Partner a.i. T:+31 0621 563413 . Only online applications will be accepted, please go to, reference  170000Y0 or use the ‘apply’ link.
A pre-employment screening may form part of the application process.
Agency or sales calls are not appreciated