Senior Service Representative,

China, Shanghai, Shanghai

Business unit: DP China & North Asia

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


Describe the responsibilities as clearly as possible. Which tasks is the job holder responsible for and in what way? What results are to be achieved?
- Deliver sales targets (Jobs, ASP) and service KPI (Conversion rate, Customer Satisfaction rate) in designated area.
- Identifies business opportunities such as new model or channel to improve the Dulux EPS awareness
- Build a strong Service Provider(SP) base and manage the day to day operation- Identify, plan and develop new service provider in line with business development and marketing plans and targets.
- Help SP to form the team and establish necessary organization structure
- Train and coach the SP to build service capability
- Supervise SP to implement the service SOP to ensure high-quality service delivered
- Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management or supporting functions
- Present, implement and train customers on appropriate updated tools and assortment

- Follow the principle of ground promotion to develop local promotion plan
- Continue explore the customer needs and enhance the customer experience - Good at asking, observing, communication with customers to explore the customer needs
- Collect customer feedback and suggestions
- Predict and test the service detail base on the analysis of customer feedback  

Closely work with function department to deliver excellent business result

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number










Business unit

DP China & North Asia

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- University degree or above;
- At least 3 year working experiences
- Good interpersonal skill and communication skill.
- Good analytical skills and execution
- Good business acumen with innovative enthusiasm
- Fluent in Mandarin, workable English in written, and spoken is a preference
- High motivation and results-orientated
- Willingness to travel