Technical Service Representative (Wood Coatings) N,

United States, California

Business unit: Wood Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


Provide necessary follow up and initiate correspondence. May process customer orders and issue credits. Access, update and maintain customer computer file or manual record keeping systems for individual accounts. Prepare quotations for standard products or services.  Trouble shoots problems with finishing applications.
Position can be based in Northern California or Southern Oregon and will require approximately 50% travel throughout the territory.
To perform this job successfully, an individual must be able to perform each essential duty safely, satisfactorily, and in a timely manner.
- Formulation of special colors and minor modifications to improve application of curing; preparation of test panels.
- Evaluation of customer’s procedures and finished product.
- Test runs & compliant resolution
- Creates/demonstrates the ability to solve problems
- Establishes a positive relationship with customers
- Reviews and discusses activities with sales manager
- Reports problems to customer and offers corrective action
- Monitor finishing lines for adherence to established process controls
- Check incoming materials and/or pre-ships for color and quality
- Assist in training of finish room personnel
- Attend all meetings pertaining to finishing
- Maintain materials and assist in ordering
- Keep daily records of any variations on finish lines out of the ordinary
- Problem solving of recurring problems in finish
- Keep plant personnel informed on finish changes, technical info. And proper handling of materials
- Dispose or work-off expired materials
- Maintain master color panels and quality control on materials
- Look for ways to improve the efficiency of the process
- Typically assigned to the customers manufacturing operation
- Must follow all established safety rules and procedures
- Must follow and adhere to company’s Code of Conduct

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States



Business unit

Wood Coatings

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

To perform this job successfully, an individual must be able to perform each essential qualification satisfactorily.
- Minimum of 2-5 years of wood finishing experience
- High School Diploma or GED required; 2 or 4 year degree in related field preferred OR 2-5 years experience in wood coatings or furniture/building products manufacturing
- Experience in the coating, chemical industry / paints
- Must be knowledgeable in various finish application systems and have good color matching skills
- Ability to read and comprehend instructions and safety guidelines
- Ability to write or verbally deliver correspondence professionally and effectively to all levels of management, peer group and customers
- Must have effective interpersonal and presentation skills
- Ability to work independently
- Ability to multi-task and balance priorities
- Dedicated and committed safety leadership and presence
- Analytical reasoning and problem solving skills
- Basic computer skills; email, sending reports, etc.
- Coaching/teaching and decision making skills
- Ability to wear all required personal protective equipment in customer’s site
- Must be able to stand or walk for long periods of time
Physical Demands
The physical demands described in the essential qualifications are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This position requires working in the customer’s facility. The work environment characteristics described in the essential qualifications are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.
Minorities/Females/Disabled/Veterans (M/F/D/V).