Technical Service Business Partner,

United States

Business unit: Metal Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


This role owns the customer relationship and success of AkzoNobel at their specific location, delivering excellent on site face to face service to our customers in all product groups, by  providing TS functional excellence, delivering operational improvement, driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams.
Enabling Key Account Manager’s and Sales Managers through proactive collection of market intelligence, both opportunities and threats, through knowledge and promotion of cross product / segment AkzoNobel offer and the quantification of value delivered. Area of responsibility would include Alabama, Tennessee, Georgia, South Carolina, Mississippi and Arkansas.
TS Functional Excellence
·         Delivering technical service in line with strategy for all accounts within all product groups, ensuring TS Functional excellence and customer satisfaction.
·         Builds technical service excellence through continuous improvement of own technical skills and capabilities – develop understanding of all Metal Coating Products to enable transfer between customers and when required
·         Develop, implement and/or optimize work processes and systems, including equipment installation and modification, ensuring customers are able to run more efficiently and improve their operations
·         Undertake regular audits and provide customer employee training as appropriate
•      Ability to identify opportunities to reduce customer operating costs
•      Ability to solve tech issues both process and product within all product groups
•      Hand over PSO/RD&I – any product activity/modification
•      Maintain good levels of expertise
Business Partnering
•      Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans
•      Understand the customer’s needs and apply expertise and knowledge to provide optimum level of service
•      Support KAMs, Sales Managers, Account Managers and customer by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback
•      Engage in customer meetings / events as appropriate
•      Competence to manage claims – small stuff – accountability
•      Consignment stock – all activities that happen at customer plant
•      Utilize knowledge, networks and CRM tool to answer stakeholder main worries or debrief on current situations and/or issues
•      Ability to capture compatible activities and analyses them
Identification of Sales Leads / Business Development
- Support KAM / Sales Managers/ Account Managers in developing overall account strategy via expert knowledge and customer intelligence gathering
- Actively utilize relationships within customer to promote AkzoNobel Metal Coatings and understand our profile against our competitors within their business
- Attend business review, identify, sell and circle back
- Focus on resale process, working to improve the process
- Ability to quantify the value of benefits of the improvement they have bought
- Large scope of tech sales role
- Demand forecast for plant
·         Work closely with sales, marketing and RD&I in delivering technical services initiatives for accounts within all product group areas of Metal Coatings.
·         Own trials at customer in partnership with KAM/Sales Manager and RD&I

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States

Business unit

Metal Coatings

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

·       Bachelor’s degree desired, or 10 years of Experience in Field Service/ Sales/ Metal Coatings.
·         Basic computer skills; MS Office (MS Word, Excel, PowerPoint),CRM Systems, SAP.
·         In depth Experience within a field sales/service role within B2B Coatings
·         Technical Knowledge of coatings application within the 3 product group areas of Inks; B&B and FCG Technical /  Mechanical knowledge of equipment
·         Understanding of Lean Manufacturing processes
-      Be able to travel 75%
Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.

Minorities/Females/Disabled/Veterans (M/F/D/V).