Vacancy

Customer Service Representative,
Full-time

United States, Michigan, Pontiac

Business unit: Vehicle Refinishes

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

About the company
AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.
 
Key Objectives/Principal Accountabilities:
 

Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.
- To manage order reciept efficiently, priortiseing timely order processing and good customer iteractions
and relationships.
- Supports the order-to-cash process with excellence in order processing.
- Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
- Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
- Raises issues in delivery and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Makes proposals for improvements on work processes.
- Completes registering / filing / archiving of customer service-related documentation.
- Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

170002EF

Continent

North America

Country

United States

State/Region/Province

Michigan

Site

Pontiac

Business unit

Vehicle Refinishes

Job family

Sales_Cust_Serv

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

- High school diploma/GED required
- 2-3 years of customer service in manufacturing environment, administrative, sales/marketing experience preferred
- Knowledge of SAP order entry, billing and logistics is preferred
- Knowledge of CRM is preferred
- Strong computer skills in Microsoft Office applications
- Significantly developed written and oral communication skills with the ability to communicate ideas and properly describe problems and solutions
- Must possess a strong customer focus and extreme sense of urgency
- Highly detail-oriented and possess an ability to anticipate customer needs

As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.
Minorities/Females/Disabled/Veterans (M/F/D/V).
 
 

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