Subject Matter Expert,

China, Jiangsu, Suzhou

Business unit: Global Business Services

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


- Support operation team to improve service quality and ensure KPIs meet targets as defined by SLA (10%)
- Design internal control activities and ensure PTP/OTC/T&E/RTR processes are free from major process risks (20%)
- Define and rollout process improvement plans through continuous process improvement activities to help organization achieve operation efficiency increase objectives (30%)
- Perform assurance and compliance test and support operation team deliver service with high quality (15%)
- Design and develop analytical tools and templates, and provide process guidelines to support operation team to perform daily work with accuracy and timeliness (15%)
- Communicate with business on process improvement and transition process and ensure customer needs are served satisfactorily (10%)
- Perform regular quality assurance tasks, such as sample test of KPI, DOA, and lead process specialist for SOP update
- Design and update risk control activities, perform monthly control self-assessment, SOD review, internal audit support, and annual CSAT exercise
- Define, plan and lead process improvement projects
- Lead in process standardization and best practice sharing initiatives
- Participate in process definition and define to-be process for transition project
- Serve as focal contact point between SSC and BU/SMUs for transition project and process improvement initiatives
- Design and develop analytical tools and performance templates (e.g. EMS and Error log etc.) to support management in running effective SSC operation
- Develop and deliver process and control training
- Support operation team for resource and team management

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number










Business unit

Global Business Services

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- Bachelor degree in accounting, financial management or related fields
- Minimum 8 years working in accounting and control area. Experience in process improvement, change management, auditing and consulting are highly preferred
- Fluent verbal & written in both Mandarin and English
- Effective communicator with ability to lead process improvement projects
- Ability to work across levels from senior management to associate levels
- Familiar with SAP and/or other ERP systems
- Proficient in Microsoft applications (Word/Excel/ Visio/ PPT/ Project)