PS Contact Center Specialist,

United States, Tennessee, Nashville

Business unit: Global Business Services

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of our people around the world. We want to be the best – to use our leading market positions to deliver a leading performance – and for that, we need YOU! Find out how our values make AkzoNobel the employer of choice.
AkzoNobel Inc.–has an outstanding opportunity for an HR Customer Service Representative. The primary function of the HR Customer Service Representative is to serve as first point of contact for all employees to answer Payroll, Benefit, Technology (systems), P&D and HR policy/procedure questions. Under general supervision, this individual will respond to basic and moderately complex eligibility and enrollment inquiries about employee benefit programs, including but not limited to; medical, dental, vision, retirement, 401k, tuition reimbursement, Medigap, death case processing, unemployment, qualified medical child support orders life, health, and disability insurance, medical/dependent care spending accounts, and standard HR policies and procedures (i.e. vacation, severance).
Specific Tasks:
- Maintain and monitor case management tickets according to SLA’s
- Handle routine changes by processing paperwork, and inputting data into the system Forms that are incomplete or contain conflicting information will consult with SME or appropriate Manager
- Answer incoming calls to the HR Shared Service center, trouble-shoot, research and resolve issues related to Retirement Benefits, payroll and benefit services
- Monitor and respond to HRDirect Inbox
- Update HRIS system (NGA myHR) with all data entry requests, focusing on efficiency and quality processing
- Resolve (and document) simple to moderately complex issues submitted by employee via email, mail, and fax in a timely manner, and escalates more complex issues as appropriate
- Assist on projects when assigned

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States





Business unit

Global Business Services

Job family

Human Resources

Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- High School Diploma required, college degree preferable but not required
- Broad knowledge of HR policies and processes
- Customer Focus Skills: Proposes ideas and alternatives to resolve issues, responds in a positive
- Professional manner to questions; employs courtesy and tact in all customer exchanges
- Demonstrates ability to handle high volume calls while meeting customer service level expectations
- Written communication skills: demonstrated ability to correspond in a professional manner over email
- Bilingual (English/Spanish) a plus
Employment at AkzoNobel is contingent upon the successful completion of both a pre-employment background check and a drug screening. In some case, pre-employment physicals may also be required
All candidates hired must be able to provide proper documentation of their eligibility to work in the US.
AkzoNobel is an E-Verify Employer
AkzoNobel is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V)