Key Account Manager - Protective Coatings,

United States, Texas, Houston

Business unit: Protective Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


As a member of the Regional Management Team, contributes to the strategy execution plan and takes a lead in defining, and owning, the specific implications for the region. Manages business relationships with nominated AkzoNobel Key Account (customers and prospects). The accounts of which the Key Account Manager is responsible for make centralized, complex purchasing decisions that might lead to sales in other regions business units. Works with Sales Management to implement Key Account strategy and achievement of Strategic Market Unit and Regional customer specific ambitions.
- Rolls-out SMU sales programs (including, sales process-related knowledge / tools) related to the responsible Key Accounts.
- Works closely with marketing to analyze present and future market trends and customer feedback for market segmentation and planning to aim for further market penetration.
- Assists in the implementation of the SMU solutions within the area of services.
- Identifies and follows up on significant business opportunities, pinpoints the existing and/or potential problems and arranges for their resolution.
- Applies the agreed sales strategies / key account management process towards the selected key prospects; negotiates terms and conditions of contracts.
- Provides feedback to understand how customers are utilizing our products and how well those products align versus competitive products. Primarily focusing on key accounts.
- Takes brand promotional plans and deploys into key accounts.
- Input to price setting, carries out negotiations with key accounts. Monitors and feeds back competitive pricing to marketing, has responsibility for implementation.
- Inputs demand forecast for key account sales plans. Feeds demand forecast to operations for tactical use and marketing for strategic (product planning) use.
- Develops, executes and monitors key performance indicators for sales team.
- Performs continuous market research among the stakeholders in the entire value chain and maintains professional relationships with the industry stakeholders. nd sales support plans for the designated customers.
- Plans, monitors, participates in and reports on the execution of the sales activities conducted with regard to the designated customers.
- Regularly and pro-actively informs the back-office (including, marketing, operations and finance) about the necessary sales support level and coordinates their actions towards the assigned customers.
- Provides information to customer service regarding customers’ needs with regard to marketing tools, services and analyses.
- Manages the relationships with the existing key customers and mobilizes mutual profitability growth.
- Regularly calls on the assigned existing and potential customers to maintain close contact with the marketplace.
- Cascades the information to the designated customers on the features and benefits of the available products/services.
- Systematically up-dates the customers’ databases with valid, accurate and complete customer-related information.
- Cooperates with Regional Technical Service to ensure educating customers on technical requirements of the available product lines.
- Arranges for and monitors the quality of the technical support provided by the technical unit in handling complex customers’ inquiries and in the resolution of their complaints.
- Promotes the positive company image and develops long-term relations with the assigned accounts by participating in the customer events.
- Assesses validity of the requested investment projects, prepares and submits the relevant documentation for the necessary approvals.
- Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States





Business unit

Protective Coatings

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

- Minimum BS Degree in Business or related field of study
- 7-10 years related sales / account management experience with protective coatings or passive fire protection coatings.
As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.
Minorities/Females/Disabled/Veterans (M/F/D/V).