Vacancy

Contact Center Team Coach,
Full-time

China, Jiangsu, Suzhou

Business unit: Global Business Services

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

1. Drive Employee/Manager inquires’ 1st resolve and ensure achieve SLA
2. Diagnose and resolve complex cases from HR, line manager through channels of hotline / public email and case management systems, follow-up with escalate cases to People Services Back-support team & COEs and communicate total solution effectively
3. Act as Super user of case management system, conduct monthly case report, analysis, and identify gaps/issues for continuous improvement
4. Facilitate knowledge transfer & best practice sharing within Contact Center team and keep update the internal knowledge management system
5. Participate in various HR projects and execute assigned project activities

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

170003NS

Continent

Asia

Country

China

State/Region/Province

Jiangsu

Site

Suzhou

Business unit

Global Business Services

Job family

Human Resources

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

1. 5+ years HR Generalist experience in big multinational company, HR knowledge including national labor law, HR policies & processes etc.; HR SSC experience is preferable
2. Quick learner, good listening & communication skills, mature interpersonal skills including conflict resolution,
3. Attention to detail and good follow-up, Ability to handle multi-tasks, work effectively & remain calm under pressure
4. Self-motivated, high sense of accountability, team player, passionate to enhance customer satisfaction
5. Fluent in both verbal & written English
 

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