Vacancy

Customer Service Representative,
Full-time

United States, Illinois, Chicago

Business unit: Surface Chemistry

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

• Manage assigned customer accounts by providing proactive integrated customer service and total coordination/communication with both internal and external personnel. Facilitates successful order fulfilment (order processing, expediting, and problem resolution, credit/debit/invoicing).
• Provide proactive sales support by assisting in the development of closer relationships with customer accounts in conjunction with Sales and Marketing strategies. Participate in customer support teams, document communications and actions required, ensure follow through on problem resolution, and provide a communication link to facilitate real-time understanding of customer requirements, issues and needs.
• Administers and interprets Sales/Marketing programs and assists with program roll-out/education. Monitors pricing, policies and procedures.
• Participate in team environment. Develop cross functional backup to support all business units.
• Support corporate, customer and quality initiative as required by integrating into the day-to-day work flow processes.
• Must be competent in all business processes. Knowledge of SAP functionality and Microsoft Excel a plus.
• Has responsibility for assigned accounts and to ensure fulfilment of orders accurately and timely. Has authority to decide best course of action to exceed customer service level expectations. Provides communication at meetings with internal and external customers, i.e., plants, warehouses, Sales, Marketing, etc.

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

170003O7

Continent

North America

Country

United States

State/Region/Province

Illinois

Site

Chicago

Business unit

Surface Chemistry

Job family

Sales_Cust_Serv

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

• High school diploma required with at least 4+ years’ customer service / sales / marketing environment or Bachelor’s degree.
• Customer service/sales/ marketing experience with a manufacturing company preferred
• Significantly developed written and oral communication skills with the ability to communicate ideas and properly describe problems and solutions; high level of computer literacy.
• Experience in dealing with people at all levels.
• Highly motivated, self starter with an ability to work independently with little supervision.
• Good organizational skills and the ability to multi-task.
• High level of adaptability to change in new and different business situations and work assignments.

 
As a leading coatings and specialty chemical company AkzoNobel is proud to offer a competitive compensation package as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, dental and vision coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement and much more.

Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.
Minorities/Females/Disabled/Veterans (M/F/D/V).

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