Vacancy

HR Generalist, Contact Center,
Full-time

China, Jiangsu, Suzhou

Business unit: Global Business Services

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

1. Answer and resolve national wide HR requests through channels of hotline / public email and case management systems to achieve SLA’s & quality standards
2. Diagnose and resolve contact center calls and e-mails, re-direct complex cases/issues to People Services backup support team or CoE/HRBP as appropriate according to OneHR operating processes and communicate effectively with employees, managers
3. Take on People Services questions/queries, register & administer client cases via case management system, evaluate monthly cases report and identify gaps/issues to support people service deliver optimal services to the business against agreed KPIs
4. Interpret and apply cross-BU/SMU HR policy and procedures to advice managers and employees on basic HR queries, Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader
5. Contribute to knowledge transfer & best practice sharing within and outside the People Services and keep the People Services knowledge management system up-to-date
6. Participate in various HR projects and execute assigned project activities

Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

170003O9

Continent

Asia

Country

China

State/Region/Province

Jiangsu

Site

Suzhou

Business unit

Global Business Services

Job family

Human Resources

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


Job requirements/Candidate profile

1. HR major or management related with college degree or above.
2. 3-5 years relevant HR working experience in big multinational company or People Services call center experience is preferable
3. CET 4 and above, fluently verbal English, and good business English writing. Standard mandarin degree is preferred
4. Good Knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others.
5. Solid HR Generalist background, familiar with national & local labor related laws & explanations;
6. Good listening & communication skills, good interpersonal skills including conflict resolution
7. Flexible/adaptable approach, strong customer oriented service attitude, attention to details and good follow up
8. Strong analytical skills - ability to define problems, collect data and draw valid conclusion
9. Ability to handle multi-tasks, work effectively & remain calm under pressure
10. Self-motivated, high sense of accountability, good team player and discipline

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