Vacancy

Customer Service Specialist - Paints & Coatings,
Full-time

United States, Ohio, Columbus

Business unit: Metal Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.

Responsibility

Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.
- To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Supports the order-to-cash process with excellence in order processing.
- Registers and processes customer orders in the ERP system received via electronic mail, phone or through other contact with the customer.
- Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Manager.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Makes proposals for improvements on work processes.
- Completes registering / filing / archiving of customer service-related documentation.
- Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
High School Diploma or equivalent
Previous customer service experience
- Preference would be in a non-call-center environment within a paint, chemical and/or coating product business
- Preference would be for previous account management experience
Must be able to use a computer, Microsoft Office, and perform accurate data entry operations
Must have excellent interpersonal and problem resolution skills in dealing with other associates and customer contacts
Effective oral and written communication skills


Vacancy data

Organisation

Job characteristics

Closing date

December 31, 2099

Vacancy number

170003WR

Continent

North America

Country

United States

State/Region/Province

Ohio

Site

Columbus

Business unit

Metal Coatings

Job family

Sales_Cust_Serv

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Full-time

Contract type

Permanent


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