Aerospace Technical Service Representative (Remote,

United States, Illinois, Waukegan

Business unit: Speciality Coatings

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals, with leading market positions and brands in countries around the world. We operate in a number of important market segments ranging from buildings and infrastructure to transport, industrial and consumer goods. We’re also the sector leader in sustainability and are number one in the renowned Dow Jones Sustainability Index. In practical terms, that means our sustainable solutions are in your lives, and those of your friends and family, every day. We’re the people that make it possible for you to do what you need to do.


AkzoNobel creates everyday essentials to make people's lives more livable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we have approximately 46,000 people in around 80 countries, while our portfolio includes well-known brands such as Sikkens, International, Interpon, Eka and Chemcraft.
In North America, 4,500 employees work at more than 50 locations to support the Performance Coatings and Specialty Chemicals Business Areas. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do. 
We’re a leading supplier of performance coatings with strong product technologies and brands. Our high-quality products are used by customers across the world to protect and enhance everything from ships, cars, aircraft, yachts and architectural components (structural steel, building products, flooring) to consumer goods (mobile devices, appliances, beverage cans, furniture) and oil and gas facilities. Major brands include Awlgrip, International, Interpon and Sikkens.
Our Specialty Chemicals Business Unit delivers innovative coatings solutions to customers in the key markets of aerospace, yacht, consumer electronics and automotive original equipment manufacturer (OEM). We are the only aerospace supplier with Basecoat/Clearcoat approved at both Boeing and Airbus, and we also have a global presence in automotive. Our Yacht Coatings business has a global footprint, a strong brand, strong product performance and performs well in the professional market, lending to our reputation as a leader in innovation.
The Technical Service Representative provides technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers. This could be a remote position working from a home office.
·         Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
·         Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
·         Performs technical scans and audits at designated customers.
·         Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
·         Proactively prevents and solves problems of a technical nature occurring at existing customers.
·         Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
·         Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
·         Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
·         Supports product development with prototype selection advice and test market execution.
·         Maintains allocated technical company equipment in a safe and proper manner.
·         Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
·         Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
·         Promotes the positive company image and develops long-term relations with customers.
·         Advises to the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance.
·         Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.

Vacancy data


Job characteristics

Closing date

December 31, 2099

Vacancy number



North America


United States





Business unit

Speciality Coatings

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

·         Minimum of 5 years aerospace experience preferably in a Technical job function. Prior coatings, or chemical materials experience a plus
·         Bachelor degree or 5+ years coatings work experience will be considered
·         Desire and aptitude to develop into a customer service expert consultant, process mapping skills preferred
·         Ability to travel over 50%+ of time and work a flexible work schedule including nights and weekends
·         Solid communications skills; Writing, IT presentations, public speaking and one to one negotiations
·         Strong project management skills
·         Self-starter
·         Strong interpersonal skills - communicate effectively with all customer levels (business owners, purchasing personnel, engineering, product users, and internally at all levels).
·         Remote positon North America; Detroit or Chicago Area preferred
·         Must possess a valid Driver's License and Current Passport (or ability to obtain a passport)
·         Must be able to fly on commercial aircraft to North and Central America customer locations
Employment at AkzoNobel is contingent upon the successful completion of both pre-employment background checks and drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US.

AkzoNobel is an E-Verify Employer.

AkzoNobel is an Equal Opportunity Employer.

Minorities/Females/Disabled/Veterans (M/F/D/V).