Customer Service Supervisor,

Spain, Barcelona, Barcelona

Business unit: Speciality Coatings

About AkzoNobel



To manage customer service team, prioritising timely order processing and good customer interactions and relationships.
Build team spirit and foster a culture service excellence and continuous (service) improvement
Supports the order-to-cash process with excellence in order processing.
Manages the personnel in the Customer Service Team to assure highly professional and reliable service by ensuring good team dynamics and individual competence coaching
Plans and organizes distribution of daily tasks to individual workload to efficiently use available resources, and signals issues in capacity to management.
Organizes, coordinates and monitors customer order processing and products distribution (including, adherence to adequate standard operating procedures).
Collects performance key performance indicators and reports on these including delivery performance and signals on trends.
Assures adequate cover during e.g. vacations and absences.
Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
Ensures order processing is handled correct and in full, and is transferred to the transporters (distributors). Raises issues in delivery and/or invoices process with Sales Manager.
Acts as first escalation-level contact with customer for answers to customer questions and in attempting to resolve customer complaints.
Ensures adequate customer and product knowledge to find solutions for customer needs
Evaluates and makes proposals for improvements on process efficiency, improvement on work processes, materials options etc. and implements in cooperation with the Sales Manager.
Determines and supervises process of registering / filing / archiving of customer service-related documentation.
Supervises quality of cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
Manages and coordinates compliance to corporate policies, regulations, processes and production agreements.

Vacancy data


Job characteristics

Closing date

December 22, 2016

Vacancy number










Business unit

Speciality Coatings

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

University degree in Economics, Business, Management or marketing or equivalent
Relevant work experience within a similar role and preferably in a multinational environment
Experience in leadership and  managing teams
Very good knowledge of MS Office, SAP Knowledge
Very good speaking and writing in  English and Spanish language
Strong communication and networking skills.
Proactive, organized, methodical, versatile and decisive person.
Able to set priority and solve problems
Accustomed to work in teams and in multicultural environment.
High responsiveness to change and ability to work independently
Customer oriented
Availability to travel

Contact details :

Emma Remartínez