Master Data Services Center of Expertise Data Domain Expert,

India, Maharashtra, Pune

Business unit: Finance, IM and GBS

About AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect. For more information please visit


Responsible for or support the activities done by the CoE for the relevant data
domain within all capabilities provided by the CoE (i.e. MDM Foundation, Projects
and Analytics & Curation)
· For the relevant data domain, drives standardized End to End Processes and Tools
around MDM to Improve Quality of Delivery, Optimize Cost to Serve, Control &
Compliance, and Enhancing Customer Experience.
· Support the MDM CoE Team Lead to build an MDM roadmap for the relevant data
· Communicates and implement the MDM vision, strategy and roadmap for the
relevant data domain
· Responsible for or support implementing proper (preventive/detective) controls for
the CRUD activities of the MDM Operations for the relevant data domain
· For the relevant data domain, responsible to be the Single Point of Contact and
escalation channel for both the data domain experts and MD operations
· For the relevant data domain, Point of Contact MD operations
· Manage escalation process of issues or support the resolution of issues raised by
business to the CoE for the relevant data domain
· Act as a change agent and communicator for MDM, enabling continuous
commitment for and awareness of MDM
· Fulfils a business partner role for MDM (including Demand Management)
· Supports the implementation of the agreed MDM2.0 project’s next steps
· IM touch-point, driving master data standardization, organizational and system
alignment for the relevant data domain
· Continued focus on innovation and standardization to drive down total cost to serve
and enhance customer satisfaction through improved quality of processes for the
relevant data domain
· Foster communication and teamwork within and across organizational boundaries
· Ability to analyze, design and implement the need for MDM in high complexity
landscapes, both from system perspective as organizational perspective for the
relevant data domain
· Ability to utilize metrics to identify opportunities for service improvement
· Excellent analytical and problem solving skills
· Customer service mind-set with excellent customer service skills
· Ability to build working relationships and foster communication with internal
customers within and across organizational and geographic boundaries
· Capable of managing multiple complex assignments including the ability to plan,
assign and direct work
· Capable of managing assignment in a dynamic environment with ever changing
· Capable of coaching teams possibly located remotely
· Ability to understand change management and drive to resolution - Or Change
management experience in large company in a complex and international
· International mind-set – sensible for cultural differences

Vacancy data


Job characteristics

Closing date

May 29, 2019

Vacancy number










Business unit

Finance, IM and GBS

Job family

Master Data Management

Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or
equivalent work experience
· Minimum 3 - 5 years’ overall experience with 2-3 years’ experience in MDM related
· Experience in coaching small teams
· Working experience in AkzoNobel, supporting MDM
· Experience in implementation of MDM processes
· Experience in interfacing with business operational customers
· Experience in MDM process improvement and root cause analysis
· Experience in MDM application systems development and implementation
· Experience in complex IT system environments
· Experience in complex business environments
· Understanding of external factors influencing master data management such as
competitors, regulatory requirements, best in class practices, etc.
· Leverages best in class examples, key expert / key stakeholder input to design the
appropriate MDM foundation
· Leverages business understanding and its requirements in the design of the MDM
project agreed end states/outcomes
· Is recognized as a credible business partner for cross-functional teams and across
the different functions.
· Keeps deadlines and produces high quality output
· Fosters a constructive dialogue with functions and key stakeholders
· Strong communicator and change agent
· Project management experience preferred
· Available for moderate travel.