People Services Manager Spain,

Spain, ,

Business unit: Human Resources

About AkzoNobel


The People Services Manager is responsible for the performance and management of the local
People Services team, ensuring SLA/KPI defined service delivery to
management and employees of

 ·        Plan, coordinate and supervise activities, processes and tasks in own team and take
corrective actions when needed. Lead, coach and appraise employees, and
develop (the cooperation between) employees of the own tem

·        Identify business needs and/or opportunities for continuous improvement on work
processes, techniques and systems, formulate proposals for improvement and
execute these after approval;

·        Fostering a constructive dialogue with HR Business Partners, HR Operations Managers &
Advisors, and regional / local Center of Expertise
to ensure customers are experiencing  “One HR” support” (Winning Together)

·        Responsible for effective set up, infrastructure and operation of Front Office, Back
Office, Payroll and Time reporting in line with People Services roles and
responsibilities, including amongst others a case management system, portal,
customer service help desk

·        Responsible for internal and external audit on People Services’ operational processes. Ensure
compliance with government regulation and compliance to global People Services

·        Develops and implements year plan and objectives for the assigned transactional team,
within guidelines, (business) plans and policies. Responsible for delivering
management information regarding People Services.

·         Take ownership to validate and improve People Service operational process maturity,
develop new procedures & processes and handed off to appropriate People
Service internal parties to  ensure service level agreements are met, including system availability, reliability and service ability.

·        Participate in Global initiatives specifically relating to People Services activities such as System updates, implementation, RCM and ensure consistency within the country approach.

Vacancy data


Job characteristics

Closing date

June 28, 2019

Vacancy number






Business unit

Human Resources

Job family

Human Resources

Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

  • Bachelor’s or Master’s degree, preferably in HR
  • Good knowledge of Spanish labor and tax law
  • 8-10 years relevant service center working experience and 3-5
    years managerial experience

  • Ability to work on a strategic and tactical level

  • Knowledge and experience with HR processes is required

  • Experience with help desk technology are required

  • Experience with payroll processing

  • Excellent Spansih and English written and verbal communications skills

  • Results orientation, problem solving, (project) management,
    customer orientation, stakeholder management

  • Aspires to a culture of service excellence to the customer,
    data driven

  • Excellent problem analysis judgment and able to deal with details

  • If you are interested in this vacancy please send your CV to