We are committed to respecting human rights across our value chain and expect all our business partners to respect human rights and apply equivalent principles. We also seek to actively support their implementation whenever necessary.

The United Nations Guiding Principles on Business and Human Rights state that companies should have processes in place to enable effective remedies for people harmed by any adverse human rights impact that the companies themselves have caused or contributed to. This responsibility does not exist when the company is merely linked to impacts.

Grievance mechanisms play a critical role in opening channels for dialog, investigation, problem solving, and – when required – providing remedy. We foster an open dialog with our employees, customers, business partners, contractors, investors and other stakeholders.

If you feel that our Code of Conduct is being breached, we encourage you to let us know. You can raise your concern by using our grievance mechanism, SpeakUp! It is available for anyone.

You can use SpeakUp! in three different ways:

  • Call the SpeakUp! helpline
  • Use the SpeakUp! website
  • Send a report to SpeakUp! by e-mail or post

For more information about how you can file a SpeakUp! report, visit our Code of Conduct web page or our externally operated SpeakUp! website.

Applying certain key principles, SpeakUp! is designed to provide you comfort in raising your concern. There will be no repercussions against anyone for raising their concern in good faith, even if the allegations turn out to be unfounded.
Your report will be treated confidentially and shared only with those who have a need to know. You can file a report anonymously if you want to, although we encourage you to disclose your identity to facilitate the investigation and communication.

We report the results of our SpeakUp! mechanism every year. They can be found here.