Code of Conduct

This is our Code of Conduct. Our Code tells us what we stand for. It explains our core principles and what they mean in practice. It defines what we will and will not do.


Why we need our code

One standard

It helps us take the right decisions and shows what we stand for.

A reliable partner 
It shows our customers, business partners and the authorities that they can count on us to do the right thing.

Reputation in our markets
It supports our reputation in the market and the communities we operate in, as a business and an employer.

What is the Code of Conduct?

The Code defines the way we live our core principles every day. Whether you work for or with AkzoNobel, these are the responsibilities and behaviors we expect of you. It’s a shared standard we can all be proud of, and an integral part of our rules and procedures (Directives Framework). You should use these to find out more about how the Code applies to you.

What is expected of us?

Every one of us needs to understand the Code, its directives and how we should behave as a result. While you may find it easier to apply some parts of the Code to your specific role, it’s important you ask questions about any part you are unsure of. If you cannot find a clear answer to an issue, use good judgment and discuss it with your manager if needed. And, if you are a manager, you are also a role model. Help your team understand how to live our principles and hold them accountable for their behavior.

Who is the Code of Conduct for?

Everyone who works for AkzoNobel must follow the Code, whether they’re an employee or contractor. We also have a Business Partner Code of Conduct, based on the same principles, which covers the responsibilities of our partners, including suppliers, distributors and agents.

What if the Code of Conduct is breached?

Failing to follow the Code may lead to disciplinary action, including dismissal. If you see any breaches, raise them in a timely manner with the individual, your manager, or SpeakUp! You can find further guidance at the end of the Code.

How it all fits together

Core principles
What we stand for as a company.

How we behave to achieve our goals.

  • Customer focused
  • Deliver on commitments
  • Passion for excellence
  • Winning together

Code of Conduct
This sets the standards we all live by and the responsibilities of every employee and business partner to follow them.

Directives Framework
Provides detailed Directives, Rules, Manuals, Guidance and Procedures we must follow while working for AkzoNobel.

Where can I find more guidance?

The Directives Portal is your one-stop intranet point for the Code of Conduct together with all of the Directives, Rules, Manuals, Guidelines and Procedures which make up our Directives Framework. These documents, most of which are mandatory, drive governance, consistency and functional excellence throughout the company.

It's about doing the right thing

It's about doing the right thing

Our Code sets out the high standards of behavior expected of us at all times. Everyone who works for AkzoNobel must comply with the Code and the underlying Directives. As part of the annual performance review process, we are expected to confirm that we understand and comply with the Code. If any provision of the Code conflicts with the law, the law prevails. When in doubt, we should contact our line manager or the Legal department. 

Taking time to think

We’re sometimes faced with situations where there is no obvious answer. If we are unsure what to do, we should stop and
ask ourselves:

  • Do I understand the risks and implications?
  • Is this legal?
  • Does it follow our Code?
  • Is it fair and honest?
  • Will it reflect well on me and the company?
  • Would I feel okay if this appears in the news?

If the answer to any of these questions is “no”, we should not do it. If we are unsure, we should seek guidance from our manager, Legal, HR or our Compliance Officer. 

Raising concerns

If we believe that our Code is being, or is about to be, breached, we should take action. We can:

  • Talk to the person involved
  • Talk to our manager, HR business partner or the Compliance officer
  • SpeakUp!

If a breach may lead to significant consequences for the company or an individual, it should be reported to management or the Legal department immediately. 

Speak up!

Call the helpline

An operator will listen to your concerns and ask questions. The helpline is answered in English, but an interpreter can join the call. An overview of country specific helpline numbers is available by visiting the applicable SpeakUp! website for AkzoNobel as listed above. The lines are toll-free and available 24/7.

Use the SpeakUp! website

If you are an employee of AkzoNobel and/or wish to file a SpeakUp! report relating to AkzoNobel you may do so by opening a SpeakUp! matter using the following link: SpeakUp! for AkzoNobel

Submit a report by email or post

For SpeakUp! reports relating to AkzoNobel you can send an email to or mail a letter to AkzoNobel Director Compliance, PO Box 75730, 1070AS Amsterdam, The Netherlands.

Go to our Business Partner Code of Conduct