Speak Up! Our Code shows what we stand for and how we behave. We encourage you to let us know if you think it is being breached. AkzoNobel has defined a set of Core Principles by which it conducts its business. These Core Principles underpin our culture of Safety, Integrity and Sustainability. Our Code of Conduct and Business Partner Code of Conduct define and explain these Core Principles and how they apply in daily practice to our employees and business partners. How to raise a concern Openness and honesty is something we value highly at AkzoNobel. We foster an open dialogue with our employees, customers, business partners, contractors, investors and other stakeholders. If you feel that our Code is being breached we encourage you to let us know. You can raise your concern by talking to the AkzoNobel employee or business partner that you believe is violating our code, by informing management or by using our grievance mechanism, SpeakUp! You can use SpeakUp! in three different ways: Call the SpeakUp! helpline Use the SpeakUp! website Send a report to SpeakUp! by email or post To find more information on how you can file a SpeakUp! report, visit our Code of Conduct webpage or our externally operated SpeakUp! website. Applying certain key principles, SpeakUp! is designed to provide you comfort in raising your concern. There shall be no repercussions against anyone for raising their concern in good faith, even if the allegations turn out to be unfounded. Your report will be treated confidentially and only be shared with those who have a need to know. You can file a report anonymously if you want to, although we encourage you to disclose your identity to facilitate the investigation and communication. If you deliberately make a false accusation or abuse the SpeakUp! reporting process in any way, this will be viewed as a violation of our Code. What type of concerns can be raised You can raise concerns regarding past, present or future issues relating to (potential) Code of Conduct violations. Here are some examples: Bribery and corruption, facilitation payments, gifts and entertainment that don't meet our guidelines Inadequate auditing and accounting Violations of competition law or trade controls and sanctions Environmental, health and people, product and process safety violations and issues Unauthorised disclosure of confidential information Conflicts of interest Insider trading Misuse of company resources Fraud Discrimination and harassment Breaches of human rights Retaliation SpeakUp! is not intended for concerns about the performance of products and services. There are separate complaints and customer service procedures for that, which you may find on the web page of the relevant product or service. It is also not intended for incident reporting, such as safety, medical or travel incidents. Reporting statistics 2010 2011 2012 2013 2014 2015 2016 Number of complaints reported 260 245 295 151 170 224 324 Health & safety 22 18 42 8 15 6 37 Business integrity 122 112 152 82 90 123 140 Treatment of employees 113 112 101 61 65 95 147 Other 3 3 - - - - - Number of dismissals 118 99 131 43 46 52 48 In 2016, 324 reports and alerts of alleged Code of Conduct violations were registered. In total, 187 of these were received through our formal SpeakUp! channels. Of the 324 reports and alerts, 89 were (partially) substantiated, while 22 were Category 1 matters, as the reported allegations met certain materiality criteria. These reports and alerts led to 48 dismissals. Other sanctions and remedial actions in (partially) substantiated matters included: coaching/training (21); warnings (6); review of procedures/controls (2); other disciplinary actions (9).