Key Account Manager,

Japan, ,

Business unit: Powder Coatings

About AkzoNobel


  • Rolls-out SMU sales programs (including, sales process-related knowledge / tools) related to the responsible Key Accounts.
  • Works closely with marketing to analyze present and future market trends and customer feedback for market segmentation and planning to aim for further market penetration.
  • Assists in the implementation of the SMU solutions within the area of services.
  • Identifies and follows up on significant business opportunities, pinpoints the existing and/or potential problems and arranges for their resolution.
  • Applies the agreed sales strategies / key account management process towards the selected key prospects; negotiates terms and conditions of contracts.
  • Provides feedback to understand how customers are utilizing our products and how well those products align versus competitive products. Primarily focusing on key accounts.
  • Takes brand promotional plans and deploys into key accounts.
  • Input to price setting, carries out negotiations with key accounts. Monitors and feeds back competitive pricing to marketing, has responsibility for implementation.
  • Inputs demand forecast for key account sales plans. Feeds demand forecast to operations for tactical use and marketing for strategic (product planning) use.
  • Develops, executes and monitors key performance indicators for sales team.
  • Performs continuous market research among the stakeholders in the entire value chain and maintains professional relationships with the industry stakeholders.
  • Delivers periodical business reviews and actively participates in the development of business growth and sales support plans for the designated customers.
  • Plans, monitors, participates in and reports on the execution of the sales activities conducted with regard to the designated customers.
  • Regularly and pro-actively informs the back-office (including, marketing, operations and finance) about the necessary sales support level and coordinates their actions towards the assigned customers.
  • Provides information to customer service regarding customers’ needs with regard to marketing tools, services and analyzes.
  • Manages the relationships with the existing key customers and mobilizes mutual profitability growth.
  • Regularly calls on the assigned existing and potential customers to maintain close contact with the marketplace.
  • Cascades the information to the designated customers on the features and benefits of the available products/services.
  • Systematically up-dates the customers’ databases with valid, accurate and complete customer-related information.
  • Cooperates with Regional Technical Service to ensure educating customers on technical requirements of the available product lines.
  • Arranges for and monitors the quality of the technical support provided by the technical unit in handling complex customers’ inquiries and in the resolution of their complaints.
  • Promotes the positive company image and develops long-term relations with the assigned accounts by participating in the customer events.
  • Assesses validity of the requested investment projects, prepares and submits the relevant documentation for the necessary approvals.
  • Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations

Vacancy data


Job characteristics

Closing date

March 31, 2019

Vacancy number






Business unit

Powder Coatings

Job family


Hierarchy level


Full time/part time


Contract type


Job requirements/Candidate profile

  • Education: Bachelor degree (chemistry or chemical engineering preference)
  • Languages: Japanese (native), English & Korean (Business level)
  • Experience: over 5 years chemical industry (paint industry preference)

Interested applicants, kindly send in your CV to, indicating "Job Title_Your Name" at the subject header. Shortlisted applicants will be notified.