AkzoNobel supplier information

Invoicing instructions to ensure prompt payment from AkzoNobel and directions for how to raise a query about invoices. 

General guidelines

- Do not accept any orders without a Purchase Order number

- Always ensure that your invoice contains the correct Purchase Order number and AkzoNobel billing address. No invoices will be processed, and no payments will be made if your invoice does not contain this information

- Send your digital invoices to the correct email address. This is the preferred way of receiving invoices in AkzoNobel

- In case you are unable to send digital invoices, then send your physical invoices to the correct PO Box/mailing address (as applicable)

- Use only one method for invoice submission. Never submit the same invoice as hard copy and via email address

- General guidelines will not overrule country legal requirements which will prevail

- Please pay attention to the invoicing method applicable to the relevant entity/country. 

- For security reasons any request by Supplier to pay to a bank account other than the bank account registered in Akzo Nobel's system will be addressed by AkzoNobel only after 3 months upon such request.  In the meantime Supplier agrees that payments to the existing bank account number shall be considered as legally fully paid. Supplier also agrees that payment to the new bank account requested by Supplier will also be considered as legally fully paid. 

Instructions for submitting digital invoices via email (preferred)

- Send your email to the correct invoice email address (see documents with AkzoNobel contact details below)

- Email IDs for invoice submission are system based, used only for invoice reception and are not monitored

- Convert your invoice to PDF-format

- Check that PDF-invoice is readable (high quality) and attach the PDF invoice to the email. Formats other than PDF cannot be processed

- Do not add more than one invoice per PDF

- Ensure that the e-mail size does not exceed 10 MB to prevent system rejections

- Ensure that the email body is blank. Remove all signatures or encryptions to prevent system rejections

- Any questions or additional information that you would like to raise should be sent to the separate vendor query email address (shown on your specific Purchase Order and the contact details shared below)

- Do not send a physical hard copy invoice if you have sent the digital invoice via email as it will delay or prevent payment

Instructions for submitting hardcopy invoices (not preferred)

- Send your invoice to the correct AkzoNobel billing address (shown on your specific Purchase Order and the contact details shared below)

- Do not send a digital invoice if you have sent the hard copy invoice as it will delay or prevent payment

- Please consider that hard copy invoices will require a longer processing time compared to digital invoices

Questions about your invoice?

The email address for queries can be found on the Purchase Order or in the AkzoNobel contact details files below. Please note that this a different email address from the one used for invoice submission.

Please make sure to include the Invoice Number, Purchase Order number and your contact details in the email along with a clear description of your question and/or issue.

Related documents

Contact details

AkzoNobel contact details for North Asia

AkzoNobel contact details for North America

AkzoNobel contact details for EMEA

AkzoNobel contact details for EMEA Decorative Paints HQ

Akzonobel contact details for South Asia

AkzoNobel contact details for South America

AkzoNobel contact details for EMEA stores

Supplier documents

Letter for Supplier- Purchase Orders

Supplier registration instructions - English 

Supplier Registration Instruction - Dutch

Supplier registration instructions - Korean 

Supplier registration instructions - Chinese

Supplier registration instructions - Polish

Supplier registration instructions - Turkish

Supplier registration instructions - French

Supplier registration instructions - German

Supplier registration instructions - Russian

Supplier registration instructions - Bahasa

Supplier registration instructions - Thai

North America supplier invoicing instructions - EN-FR

Supplier registration instructions – Japanese

Business Partner Code of Conduct