AkzoNobel supplier information

Invoicing instructions to ensure prompt payment from AkzoNobel and directions for how to raise a query about invoices.

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AkzoNobel supplier information

General guidelines

Do not accept any orders without a Purchase Order number
Always ensure that your invoice contains the correct Purchase Order number and AkzoNobel billing address. No invoices will be processed, and no payments will be made if your invoice does not contain this information
Send your digital invoices to the correct email address. This is the preferred way of receiving invoices in AkzoNobel
In case you are unable to send digital invoices, then send your physical invoices to the correct PO Box/mailing address (as applicable)
Use only one method for invoice submission. Never submit the same invoice as hard copy and via email address
General guidelines will not overrule country legal requirements which will prevail
Please pay attention to the invoicing method applicable to the relevant entity/country.
For security reasons any request by Supplier to pay to a bank account other than the bank account registered in Akzo Nobel's system will be addressed by AkzoNobel only after 3 months upon such request. In the meantime Supplier agrees that payments to the existing bank account number shall be considered as legally fully paid. Supplier also agrees that payment to the new bank account requested by Supplier will also be considered as legally fully paid.

Instructions for submitting digital invoices via email (preferred)

Send your email to the correct invoice email address (see documents with AkzoNobel contact details below)
Email IDs for invoice submission are system based, used only for invoice reception and are not monitored
Convert your invoice to PDF-format
Invoice copies shouldn’t be Password Protected, Or else we can’t open those attachments for further processing
A valid purchase order (PO) number must be included- Only One PO should be mentioned on an Invoice.
Check that PDF-invoice is readable (high quality) and attach the PDF invoice to the email. Formats other than PDF cannot be processed
Do not add more than one invoice per PDF. Only One Invoice to be attached per email.
Ensure that the e-mail size does not exceed 10 MB to prevent system rejections
Ensure that the email body is blank. Remove all signatures or encryptions to prevent system rejections
Any questions or additional information that you would like to raise should be sent to the separate vendor query email address (shown on your specific Purchase Order and the contact details shared below)
Do not send a physical hard copy invoice if you have sent the digital invoice via email as it will delay or prevent payment

Instructions for submitting hardcopy invoices (not preferred)

Send your invoice to the correct AkzoNobel billing address (shown on your specific Purchase Order and the contact details shared below)
Do not send a digital invoice if you have sent the hard copy invoice as it will delay or prevent payment
Please consider that hard copy invoices will require a longer processing time compared to digital invoices

Questions about your invoice?

You can find status of your invoices using Invoice Number, Invoice Date and Invoice Amount in the following link – Supplier Invoice Portal

Please follow the instructions in the webpage to find your invoice. You can also raise queries from the webpage, please include all required information in the email along with a clear description of your question and/or issue for it to reach the correct team.

In case you are unable to find the invoice in the webpage, then please send an email to the contact details that can be found on the Purchase Order.

Please note the email IDs for invoice submission are not monitored to answer queries.

AkzoNobel supplier information

General guidelines

Instructions for submitting digital invoices via email (preferred)

Instructions for submitting hardcopy invoices (not preferred)

Questions about your invoice?

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